This course requires around 6 hours to finish and consists of 10 lessons and 6 activities.

  1. Respond to client requests​
  2. Business Reviews​
  3. Meeting Agenda – dependent on number of clients
  4. Meeting Agenda – dependent on HC
  5. Meeting Agenda - highlight what needs to be read by whom
  6. Understanding client needs (role definition)​
  7. Asking clients to complete employee feedback surveys​
  8. Rules of engagement – who to engage, who to copy, what to disclose
  9. Client notification of staffing changes, downtime, IT, schedule changes, maternity leave notices
  10. Scheduling calls to discuss issues with clients​