Essential Connext IT Policies for Managers
This course supports leaders in strengthening their capacity to protect data, manage risks, and uphold IT compliance. It focuses on essential Connext IT policies, managers’ roles in mitigating security threats, and best practices for handling IT-related requests, enabling participants to identify process gaps and apply policy-driven approaches for secure and efficient team operations.
Who Moved My Desk?
This training supports participants in adapting and thriving in a changing work environment. It focuses on the evolving landscape of remote and hybrid work, examining trends and their impact on employee engagement and productivity, while evaluating emerging risks such as quiet quitting and quiet vacationing. Through practical strategies, participants will strengthen team connection, accountability, and performance in dynamic workplace settings.
Powerpoint 101
This training supports participants in designing professional, impactful presentations that communicate ideas clearly and confidently. It focuses on key design principles—including layout, text hierarchy, and color contrast, while demonstrating how to use graphics, SmartArt, and visuals effectively, enabling participants to create polished presentations that enhance audience engagement and deliver messages with clarity.
Put First Things First | Time Management
This workshop supports Connext Employees in mastering time management using Stephen Covey’s Put First Things First principle. It focuses on distinguishing between urgent and important tasks, mapping daily responsibilities with the Eisenhower Matrix, and creating a personalized weekly plan that prioritizes strategic, high-impact work over reactive tasks.
Understanding Customer Profiles for Tailored Customer Service
This training supports participants in improving customer interactions by recognizing and adapting to different customer types. It focuses on the four main customer profiles, identifying them through behavioral cues, and applying tailored communication strategies to build stronger relationships and achieve better outcomes.
Enhancing Communication Skills for Authentic Customer Interactions
This training supports participants in enhancing their communication skills through empathy and understanding. It focuses on the use of acknowledgment and active listening to improve workplace relationships and team collaboration, while providing opportunities to practice empathetic language through roleplays and reflection to foster genuine connections and thoughtful responses in any conversation.
Co-Management Overview
This training supports participants in understanding how Connext’s co-management model enhances collaboration and performance. It focuses on strategies for effective employee and client engagement, clarifying staffing solutions for diverse business needs, and highlighting the benefits of shared management responsibilities in driving organizational success and satisfaction.
Process and Policy Documentation Workshop
This workshop supports participants in building clarity, consistency, and efficiency through structured documentation. It focuses on identifying key components of process and policy documents, applying flowcharting techniques, and leveraging AI tools to streamline work, while introducing the ADKAR Model to connect documentation efforts with effective change management.
ChatGPT 101
This training supports participants in leveraging ChatGPT as a productivity and communication partner. It focuses on mastering the basics of prompting, message generation, and AI-assisted writing, enabling participants to craft effective emails, streamline stakeholder communication, and integrate ChatGPT into team workflows for enhanced efficiency and clarity.
Getting Started with Microsoft Excel
This training supports participants in building confidence with one of the most essential workplace tools, Microsoft Excel. It focuses on mastering the fundamentals, from navigating the workspace and managing workbooks to entering data and performing basic calculations, laying the groundwork for efficiently organizing information and applying simple formulas to everyday tasks.
Overcoming Accent Barriers
This training supports participants in improving communication effectiveness when navigating accent differences in customer interactions. It focuses on strengthening active listening skills and applying practical techniques to ensure understanding and response accuracy, helping enhance customer satisfaction and overall communication quality.
Organize to Optimize: An Approach to Process Documentation
This training equips participants to document and organize business processes using a structured format, promoting clarity, consistency, and compliance.
A Guide to Effective Interviews
This training equips participants to conduct interviews that effectively evaluate processes, assess work quality, and ensure compliance with client's standards and requirements. It includes preparation before and during the interviews, techniques, and accurate documentation of findings.
