This course requires around 9 hours to finish and consists of 13 lessons and 11 activities.

  1. Create a QA Plan​ (30 minutes)
  2. Employee Feedback survey​
  3. Creating Monthly reports​
  4. C-NOW​
  5. Sprout​
  6. Completing 3rd and 5th month evaluations​
  7. Salary reviews​
  8. Team Building and Engagement​
  9. Rewards and Recognition​
  10. Regularization​
  11. Performance Improvement Plans​
  12. Corrective Action​
  13. Offboarding an employee

14 - Client Disengagement
Sean NicdaoJohn Frankie BerrameJonibelle PineroAlvin Jay Galban

14 - Client Disengagement

This course explores the elements of managing client-initiated employee removals. As a manager, you'll be responsible for handling employee separations initiated by the client, which may involve benching, floating, or off-detailing the affected employees. The course offers guidance on client service agreements and effective responses to clients.